Marketing Executive Encore in Bali at Marriott Vacations Worldwide Call Center

Date Posted: 2/28/2021

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

  • Meet each TNS personally to deliver the premium gift
  • Introduce Encore program to all TNS guests for purchase
  • Sell Encore packages to TNS guests who choose to purchase
  • Complete all necessary documentation for the program including Encore purchases and other tracking as required
  • Maintain minimum production standards for Encore Program
  • Other duties and assigned tasks as required
  • Position involves sitting, standing, and /or walking 
  • Processing of paperwork and computer data requires visual observation
  • Ability to communicate clearly and concisely

Key Performance Indicators (Note that specific targets may vary accordingly to current business strategy):

  • Associate will be monitored twice a period and must achieve 90% proficiency.
  • Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period.
  • Associate must not exceed 8 hours per tour.
  • Associate must not fall below a 55% gross book to show rate in a given period.
  • Associate's productivity should not fall below other standards as defined by management.
  • Verify all packages sold by the Australian Call Centre Telemarketing unit
  • Undertake administrative process of packages where applicable
  • Activate current open dated pipeline of packages into available dates and tour slots

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