Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Marriott® hotel properties to promote the Marriott Vacation Club Destinations® Program. As a Vacation Sales Concierge, you will offer hotel guests financial incentives in exchange for learning about our points-based ownership product.
Job Requirements?
- Must have previous Marketing Executive and/or Sales Executive production role experience within Vacation Ownership industry.
- Willingness to make 75-100 manual phone calls per day.
- Must have experience booking a Vacation Ownership tour.
- Telemarketing and/or Telesales experience preferred.
- Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred.
- Enjoy talking on the phone and/or interacting with guests.
- Bold persuasion skills
- Computer skills
- Stand, sit and walk for extended periods of time.
- Flexible schedule
- Must be able to work independently and self-motivated.
What you will do?
- Update information board on a regular basis to inform employees of important events.
- Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers).
- Assign lead calls or emails to Sales Executives based on line rotation.
- Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
- Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
- Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the
- Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
- Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
