Marketing Coordinator in Singapore Boon Siew Office at Marriott Vacations Worldwide Call Center

Date Posted: 11/6/2019

Job Snapshot

Job Description


Communicate with owners and potential owners via telephone to set up and/or activate and/or verify preview package sales/day tours. Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
* Responsible for slot allocations and schedules.
* Perform Quality Assurance checks during verification/confirmation calls to eliminate incident reports
* Liaise with brokers through calls/ emails for any bookings submitted and maintain good log record for them
* Handle inbound calls to Invite guests to attend a personal preview of our Sales Gallery or to offer them a discounted holiday package or activate/verify open packages.
* Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
* Answer guest questions about property facilities/services.
* key in data in system after verified
* Encourage guests or callers to purchase or schedule preview package sales/tours.
* Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
* charge credit card after confirm purchase of package
* send e-thank you letter for the purchase
* Maintains an awareness of current events (e.g., news, sports, culture) and information on locations to support to Customer Service focus.
* Supports with the development and mentoring of other Marketing Team members as requested.
* Performs other duties as assigned.

* Excellent written and oral communicative, verbal and non-verbal listening skills.
* Fluent in English and a second language as required.
* Positive and enthusiastic attitude.
* Presents a professional and knowledgeable image.
* Ability to represent MVCI in a courteous, enthusiastic and diligent manner.
* Proven experience using persuasive techniques
* Experience in direct marketing or promotional sales will be advantageous.
* Proven ability to work in a team environment and interact with all levels of the organization.
* Working knowledge of Microsoft Excel and Word
* Patience and understanding, especially with any language related barriers.
* Must be able to handle a flexible work schedule which will include weekends and evenings
* Experience in high volume, fast-paced, results oriented business environments.
* Fast learner