Instructional Designer III in Westwood Corporate Headquarters at Marriott Vacations Worldwide Call Center

Date Posted: 9/24/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.



Position Summary

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision making process.

Job Summary

Design, develop, and implement training deliverables including instructor-led training materials (ILT), web-based training (WBT), eLearning deliverables, quick reference guides, job aids, and other performance support aids. Work directly with customers/participants, senior subject matter experts, and detailed policies and methods & procedures documentation to analyze business needs and translate them into training deliverables and services focused on leadership, sales and marketing topics.



Expected Contributions

  • Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
  • Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk.
  • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
  • Assists more senior associates in achieving business results by:

- identifying opportunities to enhance the effectiveness of business processes.

- providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.

- participating in setting department operating plans.

- recognizing and celebrating team successes.

- achieving results against budget within scope of responsibility.

  • Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.

Specific Expected Contributions

  • Analyze, design, develop, implement, and evaluate training deliverables and services in accordance with project guidelines in a highly independent manner.
  • Resolve problems with training deliverables and services and make any necessary modifications.
  • Build relationships with senior subject matter experts and customers/participants to determine business requirements for training deliverables and services.
  • Design and develop deliverables in a manner that optimizes readiness for customization, translation and/or localization.
  • Contribute to, and at times lead, planning and developing project plans, and adhering to those guidelines.
  • Mentor more junior instructional design associates and lead project teams.
  • Facilitate instructor-led training, as necessary.
  • Coordinate training logistics, for example, facility setup.
  • Lead development of, maintain, and utilize strategies, methods, and procedures that optimize the ability to develop and deploy training deliverables via LMS and LCMS platforms.
  • Stay abreast of cutting edge technologies for producing and providing training deliverables and services, and mentor more junior associates.
  • Lead the development of standards and guidelines for style and content of training deliverables and adhere to those standards.
  • Demonstrate strong communication (oral and written) and interpersonal skills.


Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources). College degree and/or relevant experience typically required.

Bachelor's degree (or equivalent) in Technical Communications, Education, Instructional Technology, Instructional Design, Educational Psychology, or related discipline. Advanced degree in Instructional Technology/Design highly desirable.

  • 4+ years experience in professional development training environment applying instructional design principles in a cross-functional, geographically distributed, team environment.
  • 4+ years instructional design, development, and implementation experience using tools such as Acrobat, Dreamweaver, HTML/DHTML, and/or Java Script. Advanced skills using basic tools such as Word, PowerPoint, Excel, and Snagit.
  • 4+ years of experience storyboarding and authoring Web-based training lessons and/or eLearning deliverables. Experience converting ILT to WBT, or creating blended learning, as part of this experience is highly desirable.
  • Experience facilitating instructor-led professional development training for senior customer/internal audiences highly desirable.
  • Graphics design and development skills desirable (Photoshop, Flash, Fireworks, Freehand, etc.).
  • Must have Adobe Creative Suite (Photoshop, Illustrator, Premier, Acrobat, InDesign) and Adobe Captivate
  • Preferred Candidates will also have experience with Adobe Creative Suite (After Effects, Audition, Dreamweaver and Muse)
  • Timeshare experience desirable.
  • Video production experience highly desirable.
  • Project management experience desirable.
  • Team lead experience desirable.
  • Highly skilled in analyzing and defining customer/participant requirements.
  • Highly skilled in analyzing, designing, developing, testing, implementing, and maintaining training deliverables and services.
  • Team player qualities with desire to meet user needs in a cross-functional and distributed development environment.
  • Ability to work with a diverse group of people, be open to the ideas of others, and change directions quickly if necessary for project success; highly conceptual, out-of-box thinking.
  • Knowledgeable of and experienced with utilizing Cornerstone OnDemand or other LMS or LCMS platforms. Strong appreciation for customers -- how they think and like to work.
  • Excellent interpersonal and written communications skills.
  • Must represent MVCI in a professional manner.
  • Willingness and ability to travel domestically and/or internationally, when and if necessary, up to 25%.
  • Willingness and ability to work overtime hours to meet aggressive schedules.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.