Telemarketer - Must speak English plus fluent Italian or German in Costa del Sol M&S Team at Marriott Vacations Worldwide Call Center

Date Posted: 9/13/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


Sell holiday preview packages to guests via inbound and outbound calls. Exceed minimum production requirements set by management.


Reporting to: Telemarketing Team Leader / Snr Marketing Manager

Interfacing with: Telemarketing Team Leader


Preview Department

Sales Executive

Owners/ Referrals


  1. Sell holiday preview packages to guests via inbound and outbound calls to likely prospects
  2. Exceed minimum production requirements set by management
  3. Qualify all potential purchasers of holiday previews
  4. Actively provide service which exceeds our guests' expectations
  5. Maintain a client contact log and reservation details on GoldMine as lead tracking system
  6. Manage all call-backs on a daily basis pro rata
  7. Obey all departmental and procedural rules
  8. Generate guest correspondence where necessary
  9. Complete verification and compliance calls as requested
  10. Other
  1. Perform all tasks in a timely manner ensuring all deadlines are met.
  2. Perform other related tasks as assigned by management.
  3. Comply with MVCI and Marriott International polices and procedures.
  4. Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
  5. Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
  6. Maintain computer systems knowledge (Windows, e-mail, Word, OTM, Marsha etc)
  7. Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.