Systems Architect in Westwood Corporate Headquarters at Marriott Vacations Worldwide Call Center

Date Posted: 11/21/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Specific Job Summary

Analyzes, designs, and develops technical solutions (interfaces, performance tuning, utilities or diagnostics) to technical and business problems. Provides level 2 and 3 technical support. Provides training to level 1 technicians. Develops solutions for internal and PMO sponsored projects. Performs capacity planning to predict usage trends for upcoming hardware/software needs. Makes recommendations to management for systems and supporting infrastructure purchases. Participates in assigned projects

Specific Expected Contributions

  • Provides Level II and Level III technical support and administration for server-based operating systems such as Windows Servers, Red Hat Enterprise Linux servers, UNIX, VMware ESX
  • Provides Level II and Level III technical support and administration for Active Directory and Identity Services
  • Provides Level II and Level III technical support and administration for Office 365 and Exchang
  • Provides Level II and Level III technical support and administration for Citrix XenApp and Remote Desktop Services
  • Provides Level II and Level III technical support and administration services such as Apache, LVM Shell Scripting, etc
  • Provides Level II and Level III technical scripting experience with PowerShell, Python, Ruby, and automation scripting
  • Develop, define and create best practices processes for Systems infrastructure
  • Participate in a regular on-call rotation to provide 24/7 support
  • Works with all IT teams to develop solutions and provide knowledge domain expertise
  • Designs and administers security practices to meet various regulatory and policy requirements
  • Acts as subject matter expert for all virtualization
  • Acts as subject matter expert for all server-based operating systems
  • Acts as subject matter expert for all messaging related activities
  • Acts as subject matter expert for all identity related activities
  • Resolve customer incidents and problems rapidly
  • Lead advanced troubleshooting efforts
  • Coordinate & participate service/support needs with vendors, technical support, application support, infrastructure support.
  • Follow best practices for supported technology.
  • Test and deploy security patches to identity systems to help maintain PCI, SOX and other regulatory compliance requirements.
  • Develop documentation and train Level I technicians.
  • Works within MVW change and release policies when implementing changes.
  • Maintains, analyzes and troubleshoots the various and compute infrastructure to ensure all services optimally structured to provide defined service levels for:
    • Uptime
    • Stability
    • Performance
    • Quality
  • Performs capacity planning and makes recommendations to ensure these optimum levels are achieved and sustained, and consistently improved.
  • Troubleshoots advanced problems within Active Directory, Identity Services, Office 365 and Citrix XenApp.
  • Participates on projects requiring Systems Engineering solutions.
  • Develop automation scripts and custom scripts for support, monitoring and metrics gathering
  • Assess risks and recommended enhancements or alternatives
  • Perform periodic administrative maintenance on:
    • Office 365 tenant services
    • Infrastructure on-premise systems
    • Active Directory and Domain controllers
    • RHEL and Windows OS servers
    • Citrix XenApp and Remote Desktop Services platforms
    • VMware and Virtualization platform
    • Hardware Platform
    • Open, track and report on Microsoft Premier tickets

Specific Candidate Profile

Education:

AA/AS technology or related degree or equivalent technical certification and experience

Experience:

  • Requires 7+ years work experience in a similar Systems engineering position
  • Requires 10+ years work experience in technical troubleshooting
  • Prefer VMware, Microsoft, and/or Red Hat Enterprise Linux certifications

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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