System Analyst I (O365/SharePoint) in Orlando Operations Center at Marriott Vacations Worldwide Call Center

Date Posted: 9/7/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.



Position Summary

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision making process.

Specific Job Summary

The Systems Analyst, Digital Workplace examines existing processes and systems, then proposes and implements changes as necessary to meet business objectives. The Systems Analyst must be able to document and diagram existing and proposed processes, determine solutions to technical problems. Frequent communication with team members and internal customers is critical. Strong analysis and written as well as interpersonal communication skills are needed.

As a member of the Digital Workplace team, you will work within solutions such as SharePoint/Online, Yammer, Teams, Skype, OneDrive, etc. As you maintain and extend use of these solutions by the enterprise, you will implement both declarative solutions (e.g. tasks performed through O365 management user interfaces) as well as low- to moderate-complexity code-based solutions (e.g. PowerShell and/or .Net). For more complex code-based solutions this role will collaborate with external developers to implement solutions for the enterprise.



Expected Contributions

§ Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.

§ Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk.

§ Responsible for own work and contributing to team, department and/or business results.

§ Assists more senior associates in achieving business results by:

- identifying opportunities to enhance the effectiveness of business processes.

- participating in setting department operating plans.

- recognizing and celebrating team successes.

- achieving results against budget within scope of responsibility.

§ Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.

§ Performs other duties as appropriate.

Specific Expected Contributions (including duties and responsibilities)

§ Gathers requirements from multiple sources and documents/diagrams existing and proposed processes.

§ Determine solutions to technical problems and proposes solutions to others.

§ Responsible for own work and contributing to team, department and/or business results.

§ Responsible for overall support of enterprise Digital Workplace systems.

§ Supports individuals delivering on product/content strategy for O365 (SharePoint, Yammer, Teams, etc.).

§ Supports delivery of enterprise Digital Workplace strategy.

§ Works with 3rd parties as necessary to deliver solutions or provide system support.



Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally a professional position with specific knowledge in a discipline (e.g. Accounting, Human Resources, Information Technology). College degree and/or relevant experience typically required.

Specific Candidate Profile

§ 2+ Years' experience with configuration, customization and support of Digital Workplace applications, leveraging experience with built-in admin, reporting, and development tools. Expert level configuration & support experience in relevant Digital Workplace tools is required, including SharePoint/Online, Yammer, Teams, OneDrive, Skype for Business, Azure AD, and Groups.

§ Experience in Microsoft PowerShell is a plus.

§ Experience with Flow, Project Online, Power BI, Plan is a plus.

§ Knowledgeable in ITIL Framework of incident, change, and problem management.

§ 3+ Years' experience with configuration, customization and support of business applications in an SDLC environment.

§ Strong analytical mindset. Demonstrated ability to learn new hardware/software systems independently and adapt to a changing technical environment.

§ Ability to communicate clearly and appropriately to all levels of the organization.

§ Bachelor's Degree in a relevant area preferred (Business Management/Leadership, IT, User Experience, Human Computer Interaction, Digital Marketing, Information Architecture, etc.). Relevant experience will be considered.

§ Certifications in relevant Microsoft technologies are desirable.

Postion posted as part of company reorganization.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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