Staff Accountant in Orlando Operations Center at Marriott Vacations Worldwide Call Center

Date Posted: 2/22/2021

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Position Summary

Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Respond to and/or resolve questions, issues, or disputes from Marriott's Shared Service Center/guest. Process customer tax exemptions following government regulations. Review, reconcile, and process credit card vouchers and advance deposits. Monitor and audit gift certificate and incentive award redemption activity.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Anticipate and address guests’ service needs; assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Critical Tasks

Policies and Procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Follow company and department policies and procedures.

Perform other reasonable job duties as requested by Supervisors.

Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner.
  • Assist other employees to ensure proper coverage and prompt guest service.

Communication

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
  • Talk with and listen to other employees to effectively exchange information.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

  • Enter and locate work-related information using computers and/or point of sale systems. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

General Finance and Accounting

  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Record, store, and/or analyze information using property software.
  • Access computerized financial information to answer general questions as well as those related to specific accounts.
  • Generate finance/accounting reports from computer system as needed.
  • Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
  • Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
  • Audit statistical, financial, accounting, auditing, or payroll reports and tables.
  • Complete period-end closing procedures and reports as specified.
  • Code documents according to company policies and procedures.
  • Maintain accurate electronic spreadsheets for financial and accounting data.
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
  • Respond and/or resolve to questions, issues, or disputes from Marriott's Shared Service Center/guest.
  • Control and secure cash and cash equivalents for property according to cash handling policy and procedures.

Analytical Skills

  • Arithmetic Computation
  • Learning
  • Computer Skills
  • Problem Solving
  • Decision-Making

Interpersonal Skills

  • Team Work
  • Customer Service Orientation
  • Interpersonal Skills
  • Diversity Relations

Communications

  • Telephone Etiquette Skills
  • Applied Reading
  • Communication
  • Listening
  • English Language Proficiency
  • Writing
  • Form, Report, and Log Completion

Personal Attributes

  • Integrity
  • Dependability
  • Adaptability/Flexibility
  • Positive Demeanor
  • Stress Tolerance
  • Presentation
  • Initiative
  • Safety Orientation

Organization

  • Detail Orientation
  • Time Management
  • Multi-Tasking
  • Planning and Organizing

General Finance and Accounting

  • Microsoft Office

Analysis and Auditing

  • Financial Spreadsheets

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture