Sr Director, Human Resources in Hilton Head Welcome Center Regional Office at Marriott Vacations Worldwide Call Center

Date Posted: 9/27/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.



*Relocation Assistance Provided

System Job Title: REGIONAL SR DIR, HR -- RESORT OPS



Leadership Role: MANAGER OF INDIVIDUAL CONTRIBUTORS

 

Position Summary

As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives. Responsible for selection, supervision and development of staff in accordance with company policies and procedures.



 

Specific Job Summary

This position will report directly to the Vice-President, Human Resources, North America & Luxury and will be an integral member of the Regional Resort Operations teams. The Regional Senior Director works as a member of the Regional Human Resources (HR) Team, Global HR Centers of Expertise (COE), and with property HR representatives contributing a high level of HR generalist knowledge and skill to support the achievement of business and human resource objectives, as well as contribute significantly in all aspects of strategic business leadership and operations management. The incumbent acts as the Senior HR Generalist for a large geographic area -- typically 10-15 resorts/offices, covering multiple markets and States. The incumbent will work within the appropriate business guidelines, but generally works with considerable independence on regional and market-based issues and initiatives including but not limited to developing operating plans and related operational processes to lead implementation, sustainability, and compliance of all human resource strategies, policies and programs and driving alignment with broader business objectives. The Regional Senior Director, HR -- Resort Operations will live and work in the region that s/he supports. It is preferred for the incumbent to be based in their home-office as opposed to working from any MVW resort site within that region.



Expected Contributions

  • Develops operating plans and workable business processes for own department in alignment with function strategy.
  • Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results. Typically influences work of cross-functional or extended teams.
  • Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
  • Works to enhance the organization's capabilities through effective staffing and development of others by:
    • anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff.
    • coaching own team to collaborate with others.
    • using appropriate MVW interviewing tools to hire the best people available from inside or outside.
    • establishing goals and delegating tasks appropriately.
    • providing timely coaching and feedback
    • making and rewarding distinctions in performance.
    • engaging in progressive disciplinary processes, when appropriate.
  • Assists more senior associates in achieving business results by:
    • acting in a consultative fashion to implement programs impacting the broader organization.
    • assisting in the development and communication of broader organizational goals.
    • achieving results against budget within scope of responsibility.
    • taking calculated risks to move the department or team forward.
    • developing and using systems to organize and keep track of information.
    • balancing the interests of own group with the interests of the organization.
    • working with others to identify and remove barriers to success.
  • Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.

Specific Expected Contributions

Strategic HR Leadership

  • Regional point person for key communications, ownership of issues, policy changes, etc. for total compensation and labor relations.
  • Build and support the use of best practices for Human Resources.
  • Contribute to the development and execution of business priorities by providing informed viewpoints about human resource operations.
  • Lead the planning and execution of implementations of national human resource initiatives, strategies, policies and practices across the market, as required.
  • Engage in a close partnership with RVPs, Area Directors and Area GM/PD's to drive HR systems and talent management excellence, organizational effectiveness, and continually assess and address market level HR trends and opportunities.
  • Apply personal expertise and consult with resort leadership teams on complex human resource issues
  • Conduct property reviews for resorts that are identified annually as high risk, needing additional focus, or have a significant impact of regional performance.
  • Use analytical tools and techniques produced by new HR systems to ensure that property visits are issue-based and focused on trouble-shooting.
  • Lead the planning, evaluation, resourcing, and follow-up of engagement survey related activities in collaboration with the appropriate business and discipline partners.
  • Serve as key change agent for initiatives that have high employee impact in the region.
  • Enhance the effective execution of the Human Resources business plan within multiple resorts by facilitating communication, collaboration of efforts and sharing expertise.
  • Coordinate strategies across resorts to ensure cohesiveness and consistency with brand and company standards.
  • Drive efforts to improve operational efficiencies across resorts.
  • Translate business priorities into regional Human Resources strategies, plans and actions.
  • Coordinate and participates in succession planning activities in the market, as appropriate.
  • Lead implementation and sustainability of Human Resources initiatives.

Talent Acquisition

  • Collaborate with the Global Talent Management Centre of Excellence to define the best high-level strategic approach for recruiting in the region.
  • Drive specific staffing and workforce planning efforts for top talent in the region by also coordinating with the VP and other Regional Directors of HR Resort Ops, and Regional/Market leaders to:
  • Determine management staffing needs for openings and ensure that candidates are identified for these opportunities.
  • Assess, on an on-going basis, Resort needs and competencies required to fill upcoming openings; work with resources to ensure workforce planning is aligned with needs.
  • Participate in the selection of any GMs in the region in collaboration with property and regional/market leaders.
  • Support hourly recruiting efforts by ensuring the appropriate education, training, and/or tools are provided to properties in the region in a timely and efficient manner.

Talent Management

  • Leads region-wide strategic planning of leader and talent development, performance management, career coaching, and succession management in the region by:
    • Driving execution of Leadership Performance Process (LPP) in the region.
    • Providing job performance development and career guidance (e.g., coaching, mentoring) to on-property leadership (e.g., GMs.) and key property leadership.
    • Working in partnership with VP Talent Management, Corporate Director, Learning and Regional Leaders to plan and implement training and development programs and activities for management and hourly associates.
    • Ensuring that program participants and yellow/purple band associates with exceptional performance who are at mastery or turn, as a result of the Human Capital Review process, have robust development plans.
    • Driving leadership of and provide input to the Human Capital Review in the region.

Compensation

  • Leads the region-wide strategic planning, analysis, and implementation of compensation programs, benefits, and incentive programs.
  • Drives the implementation of annual compensation programs, e.g., merit, stock, and bonus.
  • Drives the implementation of annual hourly compensation evaluation/analysis/planning process and meetings.

Associate and Labor Relations

  • Assumes overall responsibility for associate relations service delivery through partnering with property leaders.
  • Acts as subject matter expert as well as key escalation point for high risk/complex associate relations issues.
  • Provides consultation in support of creating and maintaining a positive work environment for associates utilizing the tools, services and resources available in collaboration with the corporate Employee & Labor Relations and Work Environment departments.
  • Oversees labor avoidance strategies and initiatives:
    • Analyzes and supports Labor Relations Index (LRI) and Market Labor Reports (MLR)
    • Monitors and communicates Associate Engagement (AE) scores and assists with implementing plans and actions.
    • Responds to third party activities, coordinates strategies, and engages specialist resources to mitigate third party activity and impact.
    • Coordinates efforts with HR Work Environment to analyze AE results for trends and 'needs' areas; ensures follow-up on 'needs' areas

Program Coordination and Communications

  • Leads implementation of corporate developed programs requiring regional and market deployment.
  • Works with S&M leaders to understand any process-specific initiatives or requirements.
  • Drives the implementation of transition plans for all openings and closings.
  • Supports VP, HR Operations, America & Luxury and HR COEs to align communications for the field on regional HR programs, projects, and process enhancements.

General

  • Provide systemic approach to ensure compliance to HR policies as required by federal, state and Marriott Vacations Worldwide regulations (audits, tracking systems, data review, etc.).
  • Significant travel required within the region for support and property visits and regular visits to corporate where applicable.
  • Perform other duties as appropriate.



Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generallaon requiring significant knowledge and experience in one or more disciplines and/or business operations and associate management. College degree and/or relevant experience generally required.

Specific Candidate Profile

Education/Certification

  • Bachelor degree or equivalent HR experience required.
  • Graduate degree in Human Resources or related field preferred.
  • PHR or SPHR certification preferred.

Experience

  • At least 10 years of HR generalist experience with a preference for multi-unit experience.
  • Experience in a managerial role as an HR specialist (staffing, development, organizational effectiveness, etc.) preferred.
  • Experience operating at the regional level is preferred.


Skills

  • Strong consulting skills and ability to interface with senior business leaders.
  • Strong program and organizational skills are essential.
  • Solid measurement skills related to assessment of information, initiatives and strategies.
  • Strong verbal and written communication skills.
  • Ability to articulate and gain support from others.
  • Proficiency with Microsoft Office products, including Word, Excel and PowerPoint.
  • Ability to develop and maintain strong interpersonal relationships with regional team members, Resort Executive Committee leadership, Resort management and corporate HR COEs.
  • Strong understanding of resort operations and the market.
  • Strong presentation skills required.
  • Ability to work
  • in a transaction-driven, deadline-driven environment to meet objectives of assignments while also meeting budget and quality goals.

Attributes

  • Collaborative in role as a team player.
  • Persistent in order to drive ideas.
  • Strong leader able to influence without authority.
  • Delivers results and ability to balance priorities under pressure.
  • Leadership presence to establish credibility in area of expertise to influence with all levels of on-property and off-property organizations.
  • Analytical to make decisions using data and business knowledge.
  • Comfortable with complexity, ambiguity and change.
  • Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
  • High analytical ability to convert soft HR measurement in area of expertise to hard business metrics.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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