Special Events in East Canyon Resort at Marriott Vacations Worldwide Call Center

Date Posted: 5/20/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Position Reports to: Resort Manager and Assistant Resort Manager

Job Summary:

Responsible for duties such as (but not limited to) check-in, check- out and reservations. The Resort prides itself in the level of personalized service we provide. Therefore, we expect our Staff to maintain a high level of integrity and service and to always attend to our guests' needs in a professional manner.

Essential Duties and Responsibilities: Included but not limited to:

•Answer phones

•Make reservations.

•Participate in all required health and safety meetings/classes.

  • Follow all rules and regulations set forth in the latest Employee Handbook.
  • Conduct themselves in a professional manner at all

'     times.

  • Works weekends and holidays, if scheduled
  • Member Services Questions
  • Guest Complaints
  • Be present on time
  • Perform any other various duties that may be assigned by the General Manager or Assistant Manager
  • Collection of Fees and Fines



From the Room Matrix, (set on today's date) Start with 10A and check-out the current dates departures.  Continue through the end of the RV pads.


From Front Desk Reports

Condo Arrivals, and RV arrivals (ADD all RV Pads)

Verity if any changes have been made. If so, then print the report.


From Front Desk Reports

Condo Arrivals, and RV arrivals (ADD all RV pads)

Place the Condo Registration Cards in the corresponding pigeon­ hole box. Place the RV Registration cards near the second Reservation Computer in Alphabetical order.


Check arrival sheets for notes and transfer these notes to the corresponding Registration Card. Watch for owners extending on Bonus Time. Let Housekeeping know. These units usually do not need to be cleaned.


If the red light on the phone is blinking, you have messages.

Dail 300

Enter phone code 1234

Follow the prompts to listen, give, and or discard messages, It is important that you take care of these messages ASAP.


Double click on TimeShareWare Next. Icon. After the program boots. Enter your name and password. Then click on Reservation, then click Room Martix and then click OK.

Next click Window Title. Then drag and drop the matrix to the middle of the screen.


Phones are to be used for Resort business only unless in cases of emergency

Personal Characteristics:

High energy level, comfortable performing multifaceted projects in conjunction with normal activities. Must be well organized. Advocates team support. Ability to get along with diverse personalities - tactful, mature, responsible. Has ability to deal tactfully and professionally with staff, members, guests, board members, and public.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands, talk, hear, taste and smell. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk, sit, stand, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. The employee is required to lift at least 30 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles such as white out, printer cartridge powder, cleaning supplies, gasoline and car fumes, microwaves from a microwave oven and risk of radiation. The work environment is that of a typical office with a moderate noise level. This noise level is created by light foot traffic and office equipment noise such as computers, printers, calculators, phones, etc.


Internet, email, and Microsoft office programs.

Excellent communication skills both verbally and in writing. Need to able to lead, motivate staff.

Ability to handle multiple tasks and stressful situations. High customer services standards.

Work independently and efficiently.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.