Sales Quality Assurance Executive in Marriott's Bali Nusa Dua Gardens at Marriott Vacations Worldwide Call Center

Date Posted: 9/11/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary

Contribute to the success of the organization by reducing post-sale contract cancellations by reviewing and ensuring a positive post sale owner experience. When needed, effectively uses sales techniques to encourage new purchasers to not cancel the sales contract within the rescission period. Reviews all sales documents prior to final closing to ensure all information is complete and accurate. Ensure that all funding issues are addressed prior to closing. Completes follow-up calls with new owners after closing to ensure continued satisfaction with the organization.

Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of the time. Perform other reasonable job duties as requested by Supervisors.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.