Rental, Quality Assurance and European Enrolment Representative in MVW CORK SERVICING OFFICE at Marriott Vacations Worldwide Call Center

Date Posted: 12/2/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

SUMMARY

To provide excellent customer service to Marriott Vacation Club International properties, MVC owners, the Service Recovery Team, MVC Holiday Planning Counselors, Communications & Customer Relations Representatives, New Owner Resource Advisors and Financial Services.





Rental tasks

  • Follow up on rental procedures by ensuring Owners have their weeks listed for rent by following all correct procedures. Answer all queries and address any concerns owners/associates may have regarding the Rental program.
  • Rental agreements processing and filing using the tracking list, auditing and handling the rental reports.
  • Listing for rent: moving inventory in Marsha and updating Owner List For Rent List. Understanding of the various inventory pools in Marsha.
  • Ensure that Owners are kept up to date with the status of their listed weeks by sending rental updates on time.
  • Track all activities in spreadsheets and report issues or trends.
  • Ensure Owners get proceeds from rental by liaising closely with the accounting and finance departments.
  • Rental revenue: process tickets, update maintenance fees accounts and send cheques.
  • Investigate and resolve customer issues by working with MVCI departments, resorts and sales sites, to negotiate a fair and timely response.
  • Handle the Delinquent Program by working closely with Finance and iPSM.

Other joint responsibilities:

  • Quality Assurance: process Interval International verifications on a daily basis, track deposits/requests first errors to ensure the highest possible level of Service is delivered on each transaction; book fixed weeks when scheduled.
  • European enrollment: print and send enrollment agreements packages to owners, file and store enrollments documentation from owners and from sales sites, process enrollments in a timely manner.
  • Perform all tasks and any other tasks e.g. as required by management in a timely manner ensuring all deadlines are met

    Job requirements:

  • World-class customer service focus.  Must maintain a calm, professional demeanor while providing service to owners.
  • Excellent communication skills (verbal and written)
  • Proficiency in Microsoft Excel
  • Excellent organizational skills; ability to manage multiple priorities.
  • Detail orientated; strives for excellence in all assignments.
  • Ability to work in a team environment and interact with all levels of the organization.
  • Goal oriented, self-motivated.
  • Professional demeanor and appearance.
  • Flexible to work a variety of schedules/shifts as necessitated by business demands.
  • Neat professional appearance and an out-going people-oriented personality which conveys pride in working for Marriott and which is demonstrated by a ready smile and willingness to assist others.
  • Ability to function in a fast-paced environment handling multiple priorities simultaneously
  • To be willing to assist with training and to instruct other members of the MVC department and the operation by passing along skills and information to assist them in their development and advancement.
  • Perform all tasks in a timely manner ensuring all deadlines are met.
  • Comply with MVC and Marriott International policies and procedures
  • Ability to apply common sense understanding to carry out detailed, involved instructions; to deal with problems involving several concrete variables in a form standardized situation.
  • Maintain computer systems knowledge (Windows XP, Office365.)
  • To have a good working knowledge of Marsha, Oscar, I Services, Universe, Siebel, Concord, Compass and Mortgage Serv.
  • Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.
  • Maintain knowledge of corporate services and departments - be familiar with MVCI programs and promotions.
  • Champion project work as necessary to coordinate resolutions to recurring issues.
  • Represent the Vacation Experience department in meetings and presentations as requested.
  • Be assertive when the situation requires it.
  • Maintain confidentiality regarding all business matters.
  • To also serve as otherwise directed or needed by management.

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