Portuguese Exchange Advisor in ILG Intl HDQ Kendall FL at Marriott Vacations Worldwide Call Center

Date Posted: 9/30/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Nature of Work:

  • To deliver high levels of customer service to both increase and retain Interval International’s Portuguese membership base. 
  • To promote all company products and services by maximizing all sales opportunities.


Responsibilities:

  • Deliver levels of sales and service which are consistent with quality standards.
  • Maintain comprehensive knowledge of company and departmental products, policies and procedures so that member awareness is increased and the system operates effectively.
  • Educate and guide members on how to effectively utilize their membership benefits and exchange services.
  • Offer alternatives and counsel members observing inventory restrictions and
  • limitations when possible, but using initiative within corporate guidelines in the interests of enhancing members’ satisfaction.
  • Process exchange confirmations, Getaways, and membership sales.
  • Meet and exceed individual productivity targets on call handling for confirmations and renewals.
  • Handle and take ownership of each call seeing through to solution with Supervisor assistance if necessary.
  • Maintain good communication with members and staff at all levels and undertake all dealings with members that reflect the higher standards of customer service.
  • Handle all calls from Interval members.
  • Telemarketing outbound calls to be made in order to maintain and increase the membership base.
  • Manage database of members having placed requests by using system-generated reports to assist in enhanced searching to achieve members’ confirmed bookings.
  • Ensure contact is made with members every 30 days if their request is not fulfilled.
  • Promote the products of Internal Travel where applicable so that members can make a seamless transfer to complete their needs.
  • Ad-Hoc proofreading of company literature.
  • Perform any other related duties as required.


Requirements:

  • Portuguese (mother tongue) and English language skills
  • Clear speaking voice and excellent telephone etiquette
  • Written ability to enter notes in the systems clearly and concisely
  • Self motivation
  • Interpersonal skills
  • Ability to work on own initiatives
  • High standard of customer service
  • Computer literacy
  • Must be able to work shifts, overtime, weekends and holidays
  • Must be able to remain calm and courteous in emotionally charged or stressful situation.

Desirable:               Other European Languages






Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.