Marketing Executive in Surfers Paradise at Marriott Vacations Worldwide Call Center

Date Posted: 11/19/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Preferred Education and Experience

•       High school completion or equivalent

•       Related work experience

Required Qualifications

•       Proficiency in reading and writing English (additional language required for certain positions)

Willing To:

•       Work in contact with the general public using strong communication and customer service skills

•       Demonstrate openness to adapt to different cultural contexts based on location

•       Must be willing to be flexible across shifts as required by business needs

Guest Relations

•       Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

•       Thank guests with genuine appreciation.

•       Address guests' service needs in a professional, positive, and timely manner.

Sales

•       Promote awareness of brand image internally and externally.

•       Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Communication

•       Speak to guests and co-workers using clear, appropriate and professional language.

•       Talk with and listen to other employees to effectively exchange information.

Working with Others

•       Support all co-workers and treat them with dignity and respect.

Develop and maintain positive and productive working relationships with other employees and departments.

  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Assist in creating a pleasant team work environment and maintain a productive and positive team spirit.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.
  • Demonstrate total understanding of the site’s culture as well as those standards of conduct and operation that exist with Marriott Vacation Club International (MVCI). Uphold MVCI’s highest standards of integrity and guest service.

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures.

Other:

  • Perform all tasks in a timely manner ensuring all deadlines are met.
  • Perform other reasonable duty or function that may be assigned by management.
  • Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
  • Maintain an attitude and commitment to provide excellent service to all customers and associates.
  • Respond sensitively to the needs and feeling of others, regardless of status of position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
  • Maintain computer systems knowledge (Goldmine, Timeshareware, Outlook, Word and Excel).
  • Maintain current computer systems knowledge as used by the company.
  • Work with all colleagues as a team, supporting the needs within that team and those of the business at all times.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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