Marketing Coordinator in Singapore Boon Siew Office at Marriott Vacations Worldwide Call Center

Date Posted: 10/9/2018

Job Snapshot

Job Description

JOB SUMMARY

Communicate with owners and potential owners via telephone to set up and/or activate and/or verify preview package sales/day tours. Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.

JOB SPECIFIC TASKS

  • Responsible for slot allocations and schedules.
  • Perform QualityAssurance checks during verification/confirmation calls to eliminate incident reports
  • Liaise with brokers through calls/ emails for any bookings submitted and maintain good log record for them
  • Handle inbound calls to Invite guests to attend a personal preview of our Sales Gallery or to offer them a discounted holiday package or activate/verify open packages.
  • Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
  • Answer guest questions about property facilities/services.
  • key in data in system after verified
  • Encourage guests or callers to purchase or schedule preview package sales/tours.
  • Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
  • charge credit card after confirm purchase of package
  • send e-thank you letter for the purchase
  • Maintains an awareness of current events (e.g., news, sports, culture) and information on locations to support to Customer Service focus.
  • Supports with the development and mentoring of other Marketing Team members as requested.
  • Performs other duties as assigned.

CANDIDATE PROFILE

  • Excellent written and oral communicative, verbal and non-verbal listening skills.
  • Fluent in English and a second language as required.
  • Positive and enthusiastic attitude.
  • Presents a professional and knowledgeable image.
  • Ability to represent MVCI in a courteous, enthusiastic and diligent manner.
  • Proven experience using persuasive techniques
  • Experience in direct marketing or promotional sales will be advantageous.
  • Proven ability to work in a team environment and interact with all levels of the organization.
  • Working knowledge of Microsoft Excel and Word
  • Patience and understanding, especially with any language related barriers.
  • Must be able to handle a flexible work schedule which will include weekends and evenings
  • Experience in high volume, fast-paced, results oriented business environments.
  • Fast learner

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

Analytical Skills

  • Learning

Administration

  • Telephone Operations

Interpersonal Skills

  • Diversity Relations
  • Team Work
  • Interpersonal Skills
  • Influence
  • Customer Service Orientation

Communications

  • Telephone Etiquette Skills
  • Listening
  • Communication
  • English Language Proficiency
  • Applied Reading

Personal Attributes

  • Integrity
  • Positive Demeanor
  • Dependability
  • Stress Tolerance
  • Adaptability/Flexibility
  • Presentation