Lead Safety & Security Officer in Marriott's Grande Ocean at Marriott Vacations Worldwide Call Center

Date Posted: 9/27/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary 

Conducts key control audit, monitor electronic key boxes, issue/receive master keys, radios, and beepers; ensure the safekeeping of these items. Patrols all areas of the property; assist guests with room access. Monitors Closed Circuit Televisions and alarm systems. Responds to accidents, contact EMS or administer first aid/CPR as required. Assists guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Diffuses guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Security/Loss Prevention related incidents. Resolves safety hazard situations. Escorts unwelcome persons from the property. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all reports/documents; releases information only to authorized individuals. Provides proper paperwork to associates requiring outside medical treatment. Types, proofreads, copies and uploads security reports.

Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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