Director, IT Program Management in Westwood Corporate Headquarters at Marriott Vacations Worldwide Call Center

Date Posted: 8/30/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Generic Position Summary

As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives.

Specific Job Summary

The Director, IT Program Management, leads, plans, directs, tracks and monitor all activities for IT projects within Marriott Vacations Worldwide (MVW) portfolio. Manages MVCI IT Projects of either an enterprise-wide nature of business-critical nature. Responsible for financial/work estimates of project/initiates, budget tracking and managing expectations of those assigned projects. Budgets average range is $100K to $5M with some strategic projects over $10M. Accountable for potentially 1 or more direct support staff and up to 50+ team members with multiple business stakeholders on the larger projects.

Generic Expected Contributions

  • Develops operating plans and workable business processes for own department in alignment with function strategy.
  • Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results.
  • Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
  • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff. Typically influences work of cross-functional or extended teams.
  • Assists more senior associates in achieving business results by:
    • acting in a consultative fashion to implement programs impacting the broader organization.
    • assisting in the development and communication of broader organizational goals.
    • achieving results against budget within scope of responsibility.
    • taking calculated risks to move the department or team forward.
    • developing and using systems to organize and keep track of information.
    • balancing the interests of own group with the interests of the organization.
    • working with others to identify and remove barriers to success.
  • Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.

Specific Expected Contributions

Key Accountabilities:

  • Responsibilities for full project deliveries for medium to large, complex projects/assignments relative to a broader business or corporate need
  • Provides program management expertise and support across multiple clients
  • Provides project/initiatives phasing schedules and implement to those schedules
  • Works with Service Provider(s) and promotes timely resolution of escalated service delivery problems and

minimizes the impact of any delivery issues

  • Support IT, business and corporate initiatives that are enterprise-wide or business critical in nature
  • Create and support enterprise wide project management standards establishing and enforcing standard methods for system design, implementation, and production
  • Responsible for the project organization, team selection, project management training and project team performance review sign-off in support of internal and external user business systems and operational requirements
  • Accountable for the financial performance of the project
  • Develops project budgets, capital expenditures requirements, or other cost estimates related to project as requested.

Major Decision Making Impact:

  • Manages the client expectations and resource requirements for the project to ensure ownership and success.

Generic Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Usually a professional position with general knowledge in a discipline (i.e., Accounting, Human Resources, Information Resources). College degree and/or related experience typically required.

Specific Candidate Profile

Core Competencies:

  • Business Process Redesign
  • Global Orientation
  • Working Relationships
  • Project Management
  • Change Management
  • Communications (Listening, Persuasiveness, Oral, Written)
  • Leadership (Impact, Involvement, Change Management)
  • People (Team Orientation, Judgement, Interpersonal Relations, Results/Goal Orientation, Resiliency/Adaptability)



  • BS/BA degree required in an appropriate field with a graduate level preferred. Project Management Certification highly desirable.


  • 10-15 years' work experience in similar position or having equivalent skills/ experience in the following:
    • 5+ years broad based experience;
    • 5+ years of management experience;
    • 5+ years of project management experience
Posting due to company reorganization.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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