Human Resources Generalist in Singapore Regional Office at Marriott Vacations Worldwide Call Center

Date Posted: 8/20/2018

Job Snapshot

Job Description


Perform generalist HR administration relating to the entire employee life cycle; including recruitment, training and development, employee relations, recognition and performance management.

Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct interviews, applicant reference checks and immigration status verification. Maintain applicant flow, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into the Human Resources Information Systems. Coordinates the orientation of new employees. Monitor all hiring and recruitment processes for compliance with all Singapore laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, passport and visa documentation, visas, training records etc.). Support in processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the property/office. Create and maintain filing systems. Generate Human Resources data reports as necessary. Order and track the Human Resources office supplies and forms. Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc. Perform other reasonable job duties as requested by HR and site management.

Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Report accidents, injuries or unsafe work conditions to management. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.



  • Maintain confidentiality and security of employee and property records, files, and information.
  • Liaise with the payroll team and escalate items of concern to management
  • Administer the payroll process for Singapore regional office including preparation of payroll documentation and the update of payroll templates and HRIS as required
  • Liaise with department heads to maintain departments organizational charts for the Singapore regional office
  • Answer and action phone calls, record and deliver messages where appropriate.
  • Create and maintain filing systems.
  • Create and type office correspondence using computer.
  • Ensure accurate maintenance of all employee records and files (e.g., interview documents, reference checks, applicant documentation, department Orientation check list).

Assists Management

  • Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
  • Produce monthly employee reports for site management.
  • Support site management and leadership with handling and resolving Human Resources issues and special projects as required.

Hiring and Onboarding - New Employees

  • Conduct interviews and support line managers through the recruiting process.
  • Administers and maintains relevant HR systems throughout the process.
  • Create new employee personnel file.
  • Supporting new employees with required paperwork and conducting Day 1 Orientation sessions.
  • Administers and conduct new hire orientation, and to ensure completion of compliance trainings for all new associates

Employee Relations

  • Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
  • Support line managers with employee relations issues, conduct investigations and escalate to Human Resources management as required.
  • Inform Human Resources management of issues related to employee relations at the property.
  • Support line managers and Human Resources management with engagement initiatives, including the coordination of recognition programmes and training initiatives.

Policies and Procedures

  • Follow company and department policies and procedures and support the team to do likewise.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.


  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Quality Assurance/Quality Improvement

  • Support the business with meeting expectations and standards.
  • Comply with quality assurance expectations and standards.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Secure employee data in accordance with data protection guidelines.


  • Perform all tasks in a timely manner ensuring all deadlines are met.
  • Perform other related tasks as assigned by management.
  • Comply with MVCI and Marriott Vacations Worldwide policies and procedures.
  • Be proactive, team-oriented and have a flexible approach to work, meeting the needs of the team and the business at all times.
  • Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and external customers.
  • Maintain a working knowledge of all Marriott Vacations Worldwide product lines.

Maintain computer systems knowledge (Windows, Outlook, Word, Excel, PowerPoint, Project, Visio etc.).

  • Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.


Education and Experience


Diploma holder in relevant business field. Part or CIPD HR qualified e.g. Certificate of Personal Practice holder (desirable).

Related Work Experience

Proven experience as an HR Executive

Experience working in the Timeshare industry an advantage