Housekeeping Manager in Canyon Villas at Marriott Vacations Worldwide Call Center

Date Posted: 11/19/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Education and Experience 

 

  • High school diploma or GED; 1 year experience in the housekeeping or related professional area. 

 
OR 

 

  • 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. 

 

 

CORE WORK ACTIVITIES  

 

Supporting Housekeeping Operations and Budgets 
 

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 

  • Inspects guestrooms on a daily basis.​
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. 
  • Inventories stock to ensure adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Schedules employees to business demands and for tracks employee time and attendance. 

  • Ensures employees understand expectations and parameters.

  • Observes service behaviors of employees and provides feedback to individuals.

  • Celebrates successes and publicly recognizes the contributions of team members. 
     

Providing and Ensuring Exceptional Customer Service 
 

  • Sets a positive example for guest relations. 

  • Participates in the development and implementation of corrective action plans to improve guest satisfaction. 

  • Empowers employees to provide excellent customer service. 

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. 

  • Responds to and handles guest problems and complaints. 

  • Strives to improve service performance. 



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.