To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, maintaining guest service and public areas in good repair. Maintain maximum cleanliness by wise and efficient use of tools and supplies. The Resort prides itself in the level of personalized service we provide. Therefore, we expect our staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.
Job Expectations:
1. Display a pleasant, professional, and guest-oriented attitude at all times.
2. Understand the importance of guest communication and satisfaction.
3. Properly maintain equipment used and operate in a safe manner.
4. Understand the safe use of all cleaning supplies.
5. Comply with the resort and department codes, policies, procedures, and regulations.
6. Consider and understand guests/guestrooms' security, privacy & comforts.
7. Be willing to participate in team efforts and communicate with fellow employees.
Essential Functions:
1. Clean all guestrooms in accordance with resort standards for cleanliness and efficiency.
2. Maintain work carts/stations as necessary to optimize appearance and efficiency.
3. Remove used and replace with new linens, towels, and necessary products and supplies.
4. Clean all areas of kitchens, bathrooms, bedrooms, living rooms, hallways, and closets as set forth in housekeeping check-lists.
5. Vacuum, mop, washing, trash disposal, dusting, polishing, and scrubbing as needed.
6. Clean common element areas (office, hallways, lunchroom, etc.) as instructed.
7. Assist with any special projects as assigned by Supervisor.
Skills Required: