Guest Relations Officer in Wan Chai at Marriott Vacations Worldwide Call Center

Date Posted: 8/7/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


Reporting to the Sales Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He/She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties.


  1. Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained.
  2. Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant.
  3. Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports.
  4. Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery.
  5. Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times.
  6. Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager.
  7. Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times.
  8. Coordinate all temporary gallery moves whenever required to operate the sales gallery out of the Suntec Office.
  9. Manage vouchers' count
  10. Managing inventories and ordering and invoices of items in Gallery.
  11. Closing of manifest in OTM.
  12. In charge of line order
  13. Completing reports required for sales operations

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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