Financial Services Research Assistant in MVW CORK SERVICING OFFICE at Marriott Vacations Worldwide Call Center

Date Posted: 12/18/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


The Financial Services Department in Cork services all MVCI’s owners in the EMEA region. The department bills & collects Finance Installments, Maintenance Fees & further charges in a multitude of currencies and in 6 different languages. The work of the Finance Research Team in Cork is to assist MVCI associates in servicing its’ owners with the aim of collecting payments promptly.

The role of the Research assistant is to interpret financial transactions in the various systems, summarize these transactions for associates/owners, adjust accounts when necessary & follow up to resolution on any issues impacting on an owner’s account. The role also involves liasing with Financial Institutions, Web support, Project groups and internal departments in Europe, US & Asia.


  • Interprets financial transactions and events for users. Records, classifies & summarizes financial transactions
  • Supports Cross-functional global teams on day-to-day queries, data requests and provides solution in a timely manner
  • Deals promptly with queries, ensuring that the originating contacts are notified and followed up to resolution within agreed timeframes including:
  • Emails – MVCI Cork Finance Research
  • Faxes
  • Letters
  • Inbound calls
  • Creates and maintains Master Data records; proactively analyses data to ensure its accuracy and to correct errors
  • Prepares detailed payment histories for owners’ Finance & Maintenance Fees Accounts

•Prepares accounting adjustments to owner accounts & executes refunds where appropriate

  • Reviews & actions associate requests via Concord – promise to waive late fees, FDB (First Day Benefit) Referrals, Payment Plans & THB Credit Card payments to be posted
  • Submission of multi-currency cheque payments to bank for clearing & reconciliation of same
  • Review of multi-currency bank statements; initiating internal bank transfers or returns where appropriate
  • Reviews suspense accounts to identify and post unallocated payments and chargebacks
  • Enrolls owners in MVCI’s Direct Debit Maintenance fees payment scheme
  • Daily review & approval of the Maintenance Fees billing prior to print through our partner NCP. Highlights & suggests improvements to the standard invoice, statement & letter
  • Responsible for servicing & collection of past due loan and maintenance fee accounts as assigned
  • Assists in training and instructing new members of the Financial Services Team. Provides ongoing training to Associates in Financial Services and Owner Services by actively sharing skills and information to assist them in their development and advancement
  • Works with end users and technical teams to investigate, document & track resolution on issues with regards to Financial Services business systems; highlighting system flaws
  • Liaises with Financial Institutions, Web support, Project groups and internal departments in EMEA, US & Asia
  • Builds and maintains strong relationship with other departments and managers


  • Assists the Research & Reporting Specialist with various reports – for example Maintenance Fees Delinquency, Loan Delinquency, Payments Analysis & New Finance Accounts
  • Assist in projects/email campaigns and other work as assigned by the Research & Reporting Specialist
  • Be a team player with a flexible attitude to the working environment, meeting the needs of the team and the business always
  • Supporting other Team Members to ensure department deadlines are met during vacation periods or other absence
  • Any other tasks as requested by management
  • Comply with the company’s policies and procedures
  • Maintain a working knowledge of Marriott product lines computer systems knowledge (MS-Office, Outlook, Sagent Loan SERV, Concord, Universe as well as other Financial systems such as NCP, CyberSource,  AnyQueue, Cognos etc.)
  • Provide ongoing administrative support & perform other tasks as assigned by management
  • Ensure all owners data (credit card details and personal data) is secure and saved as per PCI and PII guidelines.
  • Attend and participate in meetings when required
  • Maintain an attitude and commitment to provide excellent service to all owners and associates.  Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers


  • Ideally have a background in a financial & administration role
  • Effective time management skills including ability to multi- task, organize and prioritize
  • Able to research and grasp information across multiple tools
  • Excellent analytical skills, with a proven ability to problem solve and make quick decisions
  • Accurate with strong attention to detail
  • Perform all tasks in a timely manner ensuring all deadlines are met
  • Excellent communication/interpersonal skills
  • Fluency in English in both verbal and written formats is a requirement
  • Strong knowledge of MS Office, excellent knowledge of Excel
  • A team player with a positive attitude who will work with all MVCI colleagues as a team, supporting the needs within that team and those of the business


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