Engineering Manager in Westin Mission Hills at Marriott Vacations Worldwide Call Center

Date Posted: 11/3/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

** Relocation Assistance Available**



Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection.  Assigns, tracks and follows up on status of work assigned to staff and contractors.  Helps to increase guest and employee satisfaction through effective communications and training.  




Education and Experience 

  • High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. 



  • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. 




Supporting Management of Property Operations  

  • Supervises distribution of repair work orders. 

  • Manages parts and equipment inventory.   

  • Ensures building and equipment licenses and certifications are current. 

  • Ensures property policies are administered fairly and consistently. 

  • Assists in effectively planning, scheduling and evaluating preventative maintenance programs. 

  • Establishes and maintains open, collaborative relationships with employees. 

  • Builds positive relationships with external customers.

  • Monitors timeliness and quality of completion of repair work orders. 

  • Supervises Engineering and related areas in absence of the Chief Engineer or Director, Customer Facilities. 

  • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. 

  • Ensures that regular on-going communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance. 

  • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. 

  • Selects and order or purchase new equipment, supplies, and furnishings. 

  • Supervises the day to day operations of Engineering and related departments. 


Maintaining Property Standards 

  • Inspect and evaluate the physical condition of facilities in order to determine the type of work required. 

  • Maintains accurate logs and records as required. 

  • Operates generators and fire pumps as necessary. 

  • Provides emergency response services 24/7. 

  • Repairs equipment (e.g., refrigeration, laundry) as necessary. 

  • Ensures all employees have the proper supplies, equipment and uniforms. 


Providing and Ensuring Exceptional Customer Service 

  • Empowers employees to provide excellent customer service. 

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. 

  • Sets a positive example for guest relations. 

  • Effectively responds to and handles guest problems and complaints. 


Managing and Conducting Human Resources Activities 

  • Helps train employees in safety procedures. 

  • Celebrates successes and publicly recognizes the contributions of team members 

  • Ensures regulatory compliance to facility regulations and safety standards. 

  • Ensures employees are treated fairly and equitably. 

  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. 

  • Communicates performance expectations in accordance with job descriptions for each position.

  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. 

  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. 

  • Participates in the employee performance appraisal process, providing feedback as needed. 

  • Uses all available on the job training tools for employees. 

  • Solicits employee feedback. 

  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.