Director, Systems Design & Engineering in Orlando Operations Center - JYPOC at Marriott Vacations Worldwide Call Center

Date Posted: 2/15/2021

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Position Summary

As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives. Responsible for selection, supervision and development of staff in accordance with company policies and procedures.

Specific Job Summary

This senior leadership role is a high-impact, high visibility position that is accountable for leading solution delivery for all MVW Customer Acquisition-related projects with an IT component. This position ensures that mission critical systems and technology are efficiently and effectively delivered and meet the MVW's long term goals overseeing delivery of multiple projects annually of $10-20 Million.

This position establishes solution engineering principles and standards and ensures they are adhered to so that projects delivered meet the organization's expectations for functional and non-functional requirements, quality and Enterprise Architectural guidelines.

This individual leads multiple teams of internal resources consisting of engineers, technical SMEs and external third party resources both on and off shore.  This position directs scope of work, staffing models, process design and management of third-party service providers. 

Expected Contributions

  • Develops operating plans and workable business processes for own department in alignment with function strategy.
  • Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results. Typically influences work of cross-functional or extended teams.
  • Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk.  Presents alternative solutions to business issues by leveraging the broader organization. 
  • Works to enhance the organization’s capabilities through effective staffing and development of others by:
    • anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff.
    • coaching own team to collaborate with others.
    • using appropriate MVW interviewing tools to hire the best people available from inside or outside.
    • establishing goals and delegating tasks appropriately.
    • providing timely coaching and feedback
    • making and rewarding distinctions in performance.
    • engaging in progressive disciplinary processes, when appropriate.
  • Assists more senior associates in achieving business results by:
    • acting in a consultative fashion to implement programs impacting the broader organization.
    • assisting in the development and communication of broader organizational goals.
    • achieving results against budget within scope of responsibility.
    • taking calculated risks to move the department or team forward.
    • developing and using systems to organize and keep track of information.
    • balancing the interests of own group with the interests of the organization.
    • working with others to identify and remove barriers to success.
  • Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.

Specific Expected Contributions

This position is responsible for leading multiple teams in solution design, engineering, build and delivery.  This individual manages resources and processes to deliver high quality technology projects and initiatives for MVW. This position is responsible to collaborate with both IT and business organizations with a high sense of urgency and a focus on excellence and results. 

Specific duties include but are not limited to:

  • Provide leadership for business focused, time sensitive, innovative and cost-effective technology organization focused on infrastructure design, engineering, build and delivery.
  • Lead and manage multiple complex, large scale projects consisting of multiple internal and vendor resources (third parties vendors)
  • Provide ownership and involvement in multiple streams of work simultaneously.
  • Provide appropriate recommendations based on business trends as related to Customer Acquisition (e.g. Marketing, Sales, Digital Transformation, etc.), analyze and plan for current and future IT & business needs. 
  • Provide recommendations based on industry and infrastructure trends (e.g. data centers, cloud computing, management tools, etc.), analyze and plan for current and future IT needs.
  • Facilitate, define and lead work efforts, including cross-departmental teams and outside vendors, to implement infrastructure activities of solution design, engineering, build and delivery. 
  • Leverage internal resources and third-party providers with on shore and offshore capabilities to ensure successful delivery and support of multiple projects with an annualized spend of $10-$20M
  • Provide leadership to ensure a smooth transition to the operational support teams.
  • Work with MVW executive management to prepare budgets and monitor progress against budget targets.
  • Provide MVW executive management with status updates regarding progress towards objectives
  • Oversees project deliverables, goals, and milestones related to infrastructure engineering
  • Plans team resource needs; allocates, supervises, and reviews work.
  • Responsible for technical documentation.
  • Defines resources and dependencies, and assists in identifying/accessing external services as required.
  • Creates strategies for risk mitigation and contingency planning.
  • Efficiently identifies and solves project issues.
  • Monitors and manages, as appropriate, conflicts within the delivery team as well as conflicts between the team and business sponsors.
  • Participates with senior management team in the development of an annual corporate operating plan, including staffing, budgeting and the development of corporate and departmental objectives.

Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally a professional position requiring significant knowledge and experience in one or more disciplines and/or business operations and associate management.  College degree and/or relevant experience generally required.

Specific Candidate Profile


Required: Bachelor's degree required



  • 8-10+ years of IT experience in technical architecture, engineering, or related areas. 
  • 8-10+ IT management experience. 
  • Significant experience in architecture, design, build, and delivery of enterprise systems integration capabilities.
  • Experience in architecture, design, build, and delivery of customer acquisition technology solutions.
  • Experience in hospitality, hotel or vacation ownership timeshare industry and/or relevant customer servicing industries preferred


  • Strong leadership skills, strong planning and project management skills.
  • Strong background with a wide variety of technologies (server, storage, networking, security, management and monitoring tools, etc.)
  • Extensive experience with high availability, disaster recovery, and data replication architectures, both cloud-based and internally-hosted.
  • Strong problem solving and analytical skills, as well as creativity and the ability to work with abstract concepts
  • Strong written, oral and visual communication skills
  • Ability to convey complex ideas and concepts to all levels
  • Knowledge of software development lifecycle and best practices.
  • Ability to interface effectively with business customers, MVW executive management, IT management, cross-functional teams, and vendors. 
  • Microsoft Office, Microsoft Project, Microsoft Visio, Atlassian Jira

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture