Director Solution Engineer in Orlando Operations Center at Marriott Vacations Worldwide Call Center

Date Posted: 10/22/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Generic Position Summary

As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives.

Specific Job Summary

Provide technical leadership as the development lead over application and/or database systems, providing guidance, and recommendations to both technical and business teams. Responsible for the creation of technical design documents, code and security reviews, and matrixed team oversight in a project environment.


  • No direct reports.
  • Influences and consults with senior leadership and project teams.
  • Trains/mentors development staff; engages with Systems Analysts on development projects.
  • Recommends standards that are consistent with the company future direction.
  • Provides advanced support during production incidents to reduce outage and trains other staff on trouble shooting and incident resolution.
  • Provides guidance for new technology selection. This includes research and piloting working examples of new technology or software.
  • Provide technical leadership on projects and new development efforts

Generic Expected Contributions

  • Develops operating plans and workable business processes for own department in alignment with function strategy.
  • Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results.
  • Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
  • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff. Typically influences work of cross-functional or extended teams.
  • Assists more senior associates in achieving business results by:

- acting in a consultative fashion to implement programs impacting the broader organization.

- assisting in the development and communication of broader organizational goals.

- achieving results against budget within scope of responsibility.

- taking calculated risks to move the department or team forward.

- developing and using systems to organize and keep track of information.

- balancing the interests of own group with the interests of the organization.

- working with others to identify and remove barriers to success.

  • Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.

Specific Expected Contributions

  • Plans, coordinates, and executes application and/or database projects.
  • Provides technical leadership to the Vacation Ownership developers in day to day operations, including best practices, quality, standards and development, resulting in overall improved quality and increased productivity.
  • Serves as subject matter expert for all application designs, business rules, and processes.
  • Works with users and application developers to define requirements, design and implement data models, data acquisition, and data access to support project execution.
  • Defines technical design documents practical information architecture and data management solutions for ongoing data quality assurance.
  • Provides advanced support and troubleshooting for production incidents with application teams and recommends solutions to avoid future incidents.
  • Keep abreast of emerging technologies.
  • Provides technical leadership for Vacation Ownership applications design and development, and for technology selection and implementation.
  • For the specialized technology focus, capture IT enabling opportunities or consult with business to avoid unnecessary IT expenditures where the cost of IT outweighs the benefit.

Generic Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally a professional position requiring significant knowledge and experience in one or more disciplines and/or business operations as well as associate and/or organizational management experience. College degree and/or relevant experience generally required.

Specific Candidate Profile


  • BS/BA degree (computer sciences, information systems preferred), technical certification,
    or equivalent experience.


  • 10+ years Oracle Database experience.


  • Creativity.
  • Business Processes.
  • Business Competition.
  • Business Customers.
  • Business Functions.
  • Technical Specialization.
  • Global Orientation.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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