Director of Safety & Security (Multi-Site) in Waiohai Beach Club at Marriott Vacations Worldwide Call Center

Date Posted: 3/20/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Relocation Available - Yes

Education and Experience 

  • High school diploma or GED; 4 years’ experience in the Safety & Security or related professional area.

    OR

  • 2-year degree from an accredited university in Criminal Justice or related major; 2 years’ experience in the Safety & Security or related professional area.

    CORE WORK ACTIVITIES 

    Managing Safety & Security Operations

  • Assists in the development and implementation of emergency procedures.
  • Conducts investigation of all losses of property assets and refers to proper management for disposition.
  • Deploys Safety & Security staff to effectively monitor and protect property assets.
  • Comply with all Corporate Safety & Security safety and security management guidelines and procedures.
  • Conduct periodic patrols of entire property and parking areas.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
  • Implements action plans to monitor and control risk.
  • Maintains required reports and documentation regarding patrols of property and parking areas.
  • Provides means for obtaining necessary medical attention on a timely basis.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Develops and maintains a working relationship with local law enforcement authorities.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

    Leading Safety & Security Teams

  • Attends all staff/departmental meetings to gather critical information to communicate to Safety & Security officers.
  • Celebrates successes by publicly recognizing the contributions of team members.
  • Communicates the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others
  • Serves as a role model to demonstrate appropriate behaviors.
  • Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
  • Strives to improve service performance.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

    Ensuring Exceptional Customer Service

  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Empowers associates to provide excellent customer service.
  • Meet quality standards and customer expectations on a daily basis.
  • Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

    Conducting Human Resources Activities

  • Participates in interviewing and hiring of team members with the appropriate skills.
  • Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
  • Ensures associates understand Company, Resort and Departmental expectations and parameters.
  • Ensures associates are cross-trained to support successful daily operations.
  • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
  • Schedules associates to business demands and tracks associate time and attendance.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
  • Observes service behaviors of associates and provides feedback to individuals.
  • Ensures associate recognition is taking place on all shifts.
  • Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
  • Participates in associate progressive discipline procedures.
  • Reviews associate satisfaction results.


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.