Director of Finance - Call Centres Asia Pacific in MVW AP Regional Office at Marriott Vacations Worldwide Call Center

Date Posted: 11/5/2020

Job Snapshot

Job Description

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Reporting to the Regional Director of Finance, Marketing and Sales (M&S) Asia Pacific, the Director of Finance – Call Center’s key role is one of a strategic business partner to the Senior Director of AP Central Marketing Distribution.

Responsible for managing overall finance and accounting processes for all call center package production efforts. Involves pro-actively identifying areas for improvement and creating tools to manage processes on an ongoing basis. The individual will work actively with Senior Business Partners to manage the day-to-day operations and pipeline more effectively in addition to providing suggestions for improvement on a prospective basis. Responsible for analysis and business recommendations related to call center marketing and sales components for month-end, forecasts, budget, and Long-Range Plan processes.  Also, responsible for assisting the Regional Director of Finance in developing analytical/reporting tools to support package-based channels and goals.


Engaging in Strategic Planning and Decision Making

  • Develop operating plans and workable business processes for own department in alignment with function strategy.

  • Respond to, solves, and makes decisions on business requests that have broader department impact and/or moderate risk. Present alternative solutions to business issues by leveraging the broader organization.

Anticipating and Delivering on the Needs of Key Stakeholders

  • Proactively partner with senior Call Center and Sales & Marketing Leadership to recommend business strategies for improvement both from a financial perspective and from a tour pipeline management perspective.

  • Serve as finance business partner for senior Call Center Leaders to provide guidance and support related to business initiatives or efforts.

  • Coordinate communication across all sites as it relates specifically to call center packages and tour activity.

  • Work with North America finance teams to ensure consistent accounting treatment and reporting best practices for Call Center operations.

Developing and Maintaining Finance Goals

  • Responsible for performing and managing accounting and analysis functions related to call center.

  • Provide routine consolidated reports for all period close along with forecasting, LRP and budgeting efforts in relation to the Call Center.

  • Create new management/analysis tools to track financial results effectively and to improve forecasting processes and deliverables.

Managing Projects and Policies

  • Manage business processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results. Able to influence work of cross-functional or extended teams.

  • Responsible for identifying system enhancements/ that support Call Center business initiatives.

  • Establish and identify process improvements to create efficiencies within the Call Center accounting function.

  • Responsible for ensuring internal control objectives are documented and met across the Call Center entities.

  • Presentation of project results in a complete, efficient manner to Call Center and Finance & Accounting Senior Leaders.

Leading Finance Teams

  • Lead, develop, guide and support Finance & Accounting team’s development, performance, and engagement.

  • Train associates on accounting processes and tools used to track information related to pipeline management.


  • Bachelor’s degree in Accounting or Finance

  • CPA Preferred

  • Minimum of 8 years’ experience in finance or accounting, preferably with 3-4 years in FP&A/ business partnering finance roles

  • Ability to work with people at all levels in an organization and encourage business partnering

  • Demonstrated leadership abilities

  • Strong communication and organizational skills including the ability to identify the business needs of the users and present complex information clearly

  • Ability to handle multiple tasks, priorities, and reporting units

  • Excellent analytical approach to problems

  • Strong MS Office skills, particularly in Microsoft Excel and PowerPoint.

  • Knowledge of G/L system and other marketing systems preferred