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CSD Data Admin Customer Support in Orlando Telesales Office at Marriott Vacations Worldwide Call Center

Date Posted: 12/3/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary

Perform Data Administration duties which includes but is not limited to lead entry, worksheet verification, and entry & management of tours and seminars, including new tour bookings, reschedules and cancels. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, tours, and answer inquiries from callers and associates. Verify information in documents or on computer screens, including small text, printed forms, and lists for accuracy and completeness. Close out the daily reports and accurately complete the Daily Tour Audit requirements. Able to comprehend and retain multiple and detailed rules & regulations and apply them independently. Read, retain, and apply direction given through email and other written sources. Professionally communicate via phone to guide potential and current owners to sales or service departments. Listen and respond appropriately to questions and ideas of other employees while professionally sharing their own thoughts. Adhere to work schedules to ensure proper coverage. Learn and retain resort locations, basic ownership options, company rules and regulations, and use correct brand terminology on all calls. Troubleshoot independently and/or with management assistance as needed. Monitor the required outlook mailboxes and respond in a timely and accurate manner. Learn and follow all Book of Business rules and standard operating procedures.

Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors

 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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