Collections Executive in Singapore Boon Siew Office at Marriott Vacations Worldwide Call Center

Date Posted: 11/3/2019

Job Snapshot

Job Description


Reporting to the Senior Financial Services Manager, the Collections Executive will primarily perform collection functions and maintain the finance contracts. He/She will resolve any financial disputes in a diplomatic and professional manner and is expected to perform other related receivable functions. While carrying out the job, he/she will ensure that all audit requirements are adhered to.

The Collection Executive is also required to perform administrative duties for the Collections Team in Singapore and other regional sites if necessary. Duties include making frequent outbound collection calls, managing the team's email account, cancellation paperwork, letters, payoff quotes, collections batching, month end reporting.


  1. Contacting members for delinquent loan instalments as well as overdue club dues (yearly).
  2. Maintain & oversee of the department's mailbox to resolve member's issues & problems.
  3. Prepare re-acquired & revocation summaries for management reviews & approvals.
  4. Preparation of the weekly, monthly reports for management reviews.
  5. Follow-up on actions with the month end ageing report.
  6. Assisting in the ad hoc assignments & projects from management from time to time.
  7. Undertake training for the team on the best practices for collections.
  8. Review & streamline processes to improve the efficiency & effectiveness of the department.



  1. Minimum GCE 'A' Levels
  2. Minimum 3 years' experience in consumer finance collections
  3. Persuasion and negotiation skills are essential
  4. Demonstrates effective problem-solving skills
  5. Well-organised and has a keen eye for detail
  6. Highly service-oriented and is an effective team player
  7. Able to handle all matters in confidentiality
  8. Must be able to communicate well in English & Japanese
  9. Proficient in MS Word, Excel, Access and Outlook

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

Analytical Skills

  • Learning & procedure driven
  • Ability to comprehend, analyze and present data.
  • Identify issues and solutions to resolve them.

Interpersonal Skills

  • Interpersonal Skills
  • Team Work
  • Customer Service Orientation
  • Confidentiality


  • Communication (verbal/written) in English & Japanese
  • Listening
  • Telephone Etiquette Skills
  • Applied Reading
  • Ability to communicate to various levels of a complex organization.

Personal Attributes

  • Positive Demeanor
  • Dependability
  • Integrity
  • Adaptability/Flexibility
  • Stress/Pressure Tolerance
  • Mature and Professional Attitude
  • Ability to work independently


  • Multi-Tasking
  • Time Management
  • Detail Orientation
  • Planning and Organizing

Computer Skills

  • Computer and word processing skills,
  • Microsoft Excel, Word, Access, Outlook