Closing Specialist in Willow Ridge Lodge at Marriott Vacations Worldwide Call Center

Date Posted: 3/13/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Are you ready to grow your dream career while making others vacation dreams come true?

Job Summary

- Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).

- Ensure that signed contract paper work is accurate and contains all necessary information and documentation.

- Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.

- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.

- Promote awareness of brand image internally and externally.

- Prepare reports as requested by Sales managers.

- Maintain and update databases, spreadsheets, and electronic filing systems related to Sales and Marketing activities (e.g., tours, mailings).

- Perform general office duties (e.g., filing, sending emails, typing, faxing, copying).

- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

- Welcome and acknowledge all guests according to company standards; anticipate and address guests- service needs; assist individuals with disabilities; thank guests with genuine appreciation.

- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

- Ensure adherence to quality expectations and standards.

- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

- Perform other reasonable job duties as requested by Supervisors.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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