Associate Director, Systems & Reporting in Orlando Operations Center - JYPOC at Marriott Vacations Worldwide Call Center

Date Posted: 2/12/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

The Associate Director, Inventory Systems Services position assists with inventory system planning objectives within the Marriott Vacations Worldwide (MVW) Inventory & Revenue Management (IRM) Inventory & Revenue Management teams.

This position is responsible for being the IRM Inventory System and Application user expert for MVW.

Additionally, this position is responsible for the proactive design, development and delivery of business solutions for IRM.

Specific Contributions – describes overview of the responsibility; what will they be held accountable for  

  • Supports IRM corporate and field stakeholders by providing analysis on IRM systems and applications. Effectively differentiates between user and technical error in order to provide prompt response cycles.
  • Acquires and maintains a comprehensive working knowledge of all business applications and source data, as well as their data extracts,
  • Utilizes business application expertise to ensure that inventory is accurately staged within the appropriate applications.
  • Represents IRM in on-going and future development of applicable systems and related applications.
  • Clearly articulates the MVW Inventory and Revenue Management functional requirements for all major Revenue management initiatives.
  • Manages and leverages Marriott assets that can be used in MVW's business.
  • Supports the solicitation and incorporation of MVW field and other stakeholder input in to applicable Revenue Management business requirements.
  • Thoroughly documents business process flows, data entities, and functional requirements to support inventory systems initiatives and their rollout to MVW products.
  • Serves as an available resource to spearhead Revenue Management aspects of new MVW initiatives.
  • Works as a liaison with Marriott International, to communicate MVW Revenue Management policies and procedures to ensure consistent and accurate system support for the MVW Brand.
  • Liaises with development partners to ensure business needs and objectives are successfully translated on a timely basis.
  • Provides technical guidance for all process enhancements.
  • Participates in the preparation of communications to ensure stakeholders are consistently up-to-date on enhancements, modifications and data uploads.
  • Effectively prioritizes ad- hoc requests by internal customers.
  • Participates with the IRM Operational Reporting team on the development of model-based reporting and shared data requirements.
  • Thoroughly documents business process flows, data entities, and functional requirements to support inventory systems initiatives and their rollout to MVW products.
  • Provides consistent on call service 24 hours per day – 365 days per year, for any IRM system and application related issues.  Ensures that appropriate coverage and back-up is in place as needed.     
  • Responsible for providing stakeholders with on-going activity and resolution reporting.  Prepares ad-hoc reports as needed.
  • Responsible for identifying trends in system and application questions, concerns and/or requests.  Identifies opportunities to mitigate or eliminate duplication via communication and/or training and surface with appropriate stakeholders
  • Responsible for the completion of the appropriate audits to ensure inventory is accurately represented in all applications and available for allocation as needed.
  • Performs all tasks in a timely manner ensuring all deadlines are met.
  • Responsible for thoroughly documenting business process flows, data entities, and functional requirements to support systems initiatives and their rollout to MVW products.
  • Complies with MVW and Marriott International (MI) policies and procedures.
  • Is proactive and has a flexible approach to work, meeting the needs of the team and the business at all times.


  • Bachelor’s degree preferred or equivalent work experience.


  • 10 years’ related experience.
  • Timeshare or Hospitality experience preferred.
  • Previous experience in defect tracking, change management tracking, test environments, development environments and participation in system review boards preferred.


  • Professional experience.
  • Problem-solving skills.
  • Ability to build strong working relationships.
  • Highly developed and effective verbal and written communication skills.
  • Knowledge of Technical Documentation support - writing and production.
  • Knowledge of key IRM business applications required.
  • Advanced proficiency in all Microsoft Suites applications.
  • Proven ability to gather the required qualitative and/or quantitative data to analyze trends and surface possible solutions.
  • Ability to explain complex ideas clearly and concisely in a manner appropriate to the audience.
  • Proven ability to recognize and provide the appropriate level of detail required by each stakeholder.
  • Conceptual thinker, (i.e. proven ability to analyze system/database issues and find new ways to resolve them).
  • Proven ability to consistently meet deadlines through effective multi-tasking and reprioritization of tasks.
  • Strong desire to continuously learn and develop.
  • Proven ability to develop and maintain effective relationships with a broad group of stakeholders.
  • Proven decision-making skills.
  • Ability to travel 15-20%.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.