Area Human Resources Manager IV VO M&S - Hawaii in Resort Ops Hawaii Regional at Marriott Vacations Worldwide Call Center

Date Posted: 11/22/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

*Relocation Assistance Provided

Specific Job Summary

The Area Human Resources Manager IV will report directly to the Director of Human Resources and is responsible for managing, assessing, and reviewing all human resources activities including compensation, work environment, associate relations, unemployment, worker's compensation, compliance and interpretation of site and company Human Resources policies and procedures. The incumbent contributes a high level of HR generalist knowledge with specialization in Associate Relations. This position will assist site managers in the preparation and execution of investigations and hearings, as well as consult with the other regional HR staff on worker's compensation issues. The incumbent will generally work with considerable independence ensuring Work Environment programs and processes are effectively implemented to accomplish objectives in alignment with broader business objectives and strategies. The Area Human Resources Manager will support a large geographic area typically across multiple cities and/or state(s). The Area Human Resource Manager will be expected to travel approximately 60% of the time.

Specific Expected Contributions

  • Strategic Human Resources
  • Provides liaison and consulting services to all levels of management and associates, interpreting and defining Division and Human Resources policies and procedures to ensure/enforce compliance.
  • Develops, plans, and carries out all local policies and procedures relating to all phases of Human Resources.
  • Analyzes and reviews statistical data and reports to identify and determine causes of turnover and retention within the workforce, and develops recommendations/improvements to management, as well as improvements to employment policies, processes and practices.
  • Assists site leadership in the planned development and reinforcement of organizational strategies, structure and processes.
  • Works with site management to identify current and future weaknesses and strengths; problems and concerns; job satisfaction and productivity.
  • Works with all levels of management on-site to ensure organizational competence and performance management.


  • Manages and administers compensation programs within and as established by Compensation COE. Will consult with Compensation COE and Director of HR accordingly.
  • Advises and recommends to all levels of management appropriate compensation actions/adjustments to attract, retain and motivate employees.
  • Partners with Director of HR and Compensation COE on non-management pay administration guidelines, including annual performance/merit increase guidelines.
  • Partners with Director of HR and Compensation COE on issues relating to wage parity/analysis.

Work Environment

  • Manages & maintains positive associate relations.
  • Monitors work environment for any signs of potential union organization.
  • Liaise with the Director of Human Resources, and where needed, COE Work Environment manager to ensure that consistent treatment is being afforded to all associates.
  • Participate in and support Positive Work Environment (PAR) training, labor/employee relations-related interventions (focus groups, feedback sessions, etc.), Guarantee of Fair Treatment/Arbitration in collaboration with the COE Work Environment Team to come to a satisfactory resolution.
  • Responsible for documentation and disciplinary action training for line managers.
  • Coach and advise management on Work Environment issues.
  • Participate in resolution of serious grievances surfaced by any site.
  • Ensure that disciplinary procedures are consistently and appropriately administered on site.
  • Ensure and guide communication of site rules and regulations, the progressive discipline policy, Associate Resource Line, Business Integrity Line and the Guarantee of Fair Treatment.
  • Partners with site management and Director of HR in development of policies that may result in disciplinary procedures.
  • Assist Director of Human Resources in research and preparation of employment lawsuits for corporate and outside counsel.
  • Coordinate responses to subpoenas as directed by corporate counsel.
  • Provides liaison and consulting services to all levels of management and associates interpreting and defining established policies and procedures.
  • Consults and reviews grievances processed through various grievance programs, and handles investigations and analyses required to prepare company answers and resolutions to such grievances.
  • Handles all legal tasks regarding terminations, annulments.

Associate Relations

The HRM should be proactive in all areas of Associate Relations.

  • The HRM will review Engagement Survey scores for all sites in market, provide analysis, and will schedule visits as needed to area sites addressing any improvement plans to mitigate issues being escalated through the Business Integrity Line/Guarantee of Fair Treatment lines
  • Where possible the HRM should be aware of any issues relating to Associate areas at any site which might impact associate well-being (e.g. the Associate break-room/the Associate entrance).

Locations with Union Representation

  • Interprets CBA and ensures site leadership is well educated on all CBA procedures.
  • Adheres to guidelines as required under local CBA.
  • Consults with Senior Director/Director on all Union matters.

Unemployment/Worker's Compensation

  • Act as key consultant with site Staff for workers' compensation activities.
  • Ensure sites have systems in place to record absences, time-off requests and shift turndowns.
  • Discuss with site management appeal processes when applicable.
  • Assist in preparing documentation for hearings, as necessary.
  • Prepare and consult with site management representatives for attendance at hearings, and attend as necessary.


  • Reviews adherence to the Federal Wage and Hour Law/Fair Labor Standards Act and other legal requirements.
  • Ensures site compliance with all applicable MVW policies, procedures, and
  • Remains current on government regulations and legislation in order to manage the associate relations program to ensure/enforce consistent and fair application and compliance of MVW and local regulations.

Talent Acquisition

Point of contact for Talent Acquisition COE and back up On Boarding Coordinator in the absence of HR Coordinator/Partner.

Provides Talent Acquisition COE with staffing updates, assists in obtaining approvals for hiring exceptions, and provides COE with applicant eligibility and rehire status.

Talent Management

  • Supports Director of HR in planning, coordinating and directing associate training programs. Facilitates day one orientation in the absence of HR Coordinator/Partner at the site.
  • Provides task aids and training materials to site leaders and associates.
  • Conducts impromptu one-on-one trainings as needed during site visits.

Specific Candidate Profile


  • Bachelor's degree in Human Resources, Business Administration, or similar discipline or related experience.


  • At least five years of progressive HR Generalist experience in a management role.
  • Experience in a multi-unit and/or multi-state environment.
  • Experience as a generalist in all aspects of Human Resources, including Compensation, Unemployment, Worker's Compensation and Compliance, Talent Management and Talent Acquisition, with significant experience in Associate Relations/Work Environment issues.
  • Experience in Vacation Ownership, Hospitality or Vacation Ownership Sales and Marketing preferred.
  • PHR or SHRM -- CP certification preferred.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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