Agent Closing Corp in Corporate Office Lakeland at Marriott Vacations Worldwide Call Center

Date Posted: 3/25/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Description

Conduct quality checks for work related to document management.  Serve as a technical expert and resource for the Document Management team. Record and track the receipt and location of various documents. Review various documents for errors and omissions and make corrections to documents or send the document to the appropriate coworker for correction.  Process documents in preparation for electronic storage, using imaging technology.  Prepare documents for long-term archival storage.  As appropriate make corrections to documents and record corrections with the appropriate entity (if applicable). Respond to internal and external requests for documentation.  Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend and productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Skills/Attributes:

Assists Management

Conduct quality assurance checks on production when needed. Provide instruction and coaching to team members as needed.  Documentation/Reporting Record the receipt of and location of various documents.  Send electronic, facsimile, or paper copies of documents in response to internal and external client requests for documentation.  Arrange to have paper-copy documentation archived in a physical document warehouse.  Record/file recently corrected legal documents in accordance with applicable procedures and regulations. ƒ Maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software

Use computer systems and software packages to input, access, modify, store, or output information  ƒ Enter and retrieve data from computer systems using a keyboard, mouse or trackball.  Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Communication

Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner  Speak to customers and co-workers using clear, appropriate and professional language. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness. Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

Enter and locate work-related information using computers. Read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

Maintain confidentiality of proprietary materials and information. Protect the privacy and security of customers and coworkers. Follow company and department policies and procedures. Perform other reasonable job duties as requested.

Specific Candidate Profile

Education: High school diploma/G.E.D. equivalent.

Related Work Experience :

High school diploma/G.E.D. equivalent

2 or more years related experience

Supervisory Experience: No supervisory experience is required

MS Office: Intermediate Exce



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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