Systems Consultant in Orlando Operations Center at Marriott Vacations Worldwide Call Center

Date Posted: 8/19/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Position Summary

As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives.

Specific Job Summary

Primary Objective:

This position performs a technical consultant and lead role for customer facing web applications and related integration technologies. This position provides technical leadership and direction, which are in alignment with the enterprise architecture, for resources on projects in regards to standards, procedures, methodologies, quality and security. This position works closely with 3rd party resources for projects and for support to ensure solutions are delivered in accordance with our company's standards and quality expectations.

This position functions as a technical specialist on assignments and leads and participates in the installation, maintenance, and troubleshooting of various applications / technologies. In addition, this position provides architecture requirements and recommendations for digital web technologies, application architectures, delivery execution and support teams.


  • No direct reports.
  • Influences and consults with senior leadership and project teams.
  • Train/mentor development and delivery resources.
  • Provides guidance for software quality and development processes and procedures to promote software quality.
  • Recommends standards that are consistent with the company direction.
  • Provides advanced support (level 4) during production incidents if needed to reduce the outage and trains other staff on troubleshooting and incident resolution.
  • Provides detailed technical feedback during projects to avoid issues in the future and continuously improve software delivery.
  • Provides technical support (when needed) inside of existing development teams to fill gaps in leadership, increase quality, or increase productivity as needed.
  • Provides guidance for new technology selection. This includes research and piloting working examples of new technology tools or software.
  • Consults with Enterprise Architecture on designs and enterprise architecture direction and the impact of these on Application Development.
  • Creates detailed application designs and provides input on design patterns. Reviews and works with development staff on detailed application designs. Ability to be hands-on and develop code, if necessary. Provides guidance and sets standards to application designs.
  • Provides technical leadership on projects and new development efforts.

Expected Contributions

  • Develops operating plans and workable business processes for own department in alignment with function strategy.
  • Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results.
  • Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
  • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff. Typically influences work of cross-functional or extended teams.
  • Assists others in achieving business results by:
    • acting in a consultative fashion to implement programs impacting the broader organization.
    • assisting in the development and communication of broader organizational goals.
    • achieving results against budget within scope of responsibility.
    • taking calculated risks to move the department or team forward.
    • developing and using systems to organize and keep track of information.
    • balancing the interests of own group with the interests of the organization.
    • working with others to identify and remove barriers to success.
  • Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.

Expected Contributions

Key Accountabilities:

  • Functions as a technology and application expert and for both, senior leadership and project teams in effective utilization of existing and new technology in for customer facing web applications
  • Provides technical leadership to application development teams and project teams in regards to guidelines, software quality, development processes and standards. Helps build and implement best practices, guidelines / frameworks.
  • Provides technical leadership for application and project teams to improve quality and increase productivity.
  • Creates application designs and works with both architecture and other development staff on designs and impact of designs on applications.
  • Performs and/or oversees and administers code reviews for various applications for projects, enhancements and maintenance
  • Researches and implements tools and best practices for application development to improve time to market, increase agility and improve quality
  • Performs research in terms of application opportunities providing guidance on options and implications to the business with respect to new technologies or significant enhancements
  • Keeps abreast of emerging technologies; provides viability of emerging technology applications for the business and risks/costs involved
  • Records in written papers the results of research and possible opportunities
  • Provides advanced support (level 4) and troubleshooting for production incidents with applications teams and recommends solutions to avoid future incidents.

Major Decision Making Impact:

  • Provides technical leadership for application development, application design and for technology selection and implementation for specific projects.
  • Recommends design standards and design patterns for application design for project teams.
  • Recommends Software Quality Standards across for project teams.
  • In the context of assigned projects, capture IT enabling opportunities or consult with business to avoid unnecessary IT expenditures where the cost of IT outweighs the benefit

Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally a professional position requiring significant knowledge and experience in one or more disciplines and/or business operations as well as associate and/or organizational management experience. College degree and/or relevant experience generally required.

Specific Candidate Profile

Core Competencies:

  • Creativity and problem solving skills
  • Business process knowledge and ability to understand and map technology solutions to business needs and future business vision
  • Understanding of our products, customers, functions and relationship to technology
  • Leadership skills and ability to lead technical team
  • Technical specialization in web front and back end development (Java preferred), integration (Mulesoft, others) and integration patterns
  • Solid written and verbal communication skills
  • Global Orientation


Education: BS/BA degree (computer sciences, information systems preferred) technical certification, or equivalent experience

Experience: 10+ years full SDLC experience (includes application architecture)

Technologies: Below is a list of relevant technologies. Expertise in all in not required but a broad understanding of the following technologies would be required to fulfill the job requirements.

Java, Spring, HTML, CSS, JavaScript, Enterprise Integration Patterns, MuleSoft AnyPoint Platform, Web Services, Rest API, CDN (Cloudflare, Akamai, etc.), Web Application Firewall (Radware, Imperva, Clouflare, etc.)

Experience with Cloud Environments (AWS, etc.) is a plus.


Posting due to company reorganization.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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