Guest Services Assistant in MVO MVC Bali Nusa Dua Gardens at MVW call center

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

JOB SPECIFIC TASKS

• Support a team to make sure arrival date & preview date are same with company system
• Make Pre-Arrival call or email to confirm arrival date & preview date
• always coordinate with activation team for any changes arrival, preview or room upgrade.
• update information to GRA/gallery regarding meet & greet on check in process
• provide passport form to guest on check in process or preview time
• welcoming guest on arrival & requalified to ensure all data valid
• make friendly reminder call to make sure preview on time
• provide information area & facilities, make sure guest on satisfaction.
• anticipate guest needs & build the rapport with guest
• address guest complain & escalate to manager when needed.
• Ensure Compliance with health & quality standards

CANDIDATE PROFILE

• Minimum of one (1) year of experience in administrative, data entry or a related field.
• Proficiency in English (additional language required for certain positions)
• Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
• Ability to work under pressure, manage multiple priorities, and be a self-starter.
• Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
• Excellent organizational and attention to detail skills.

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

Analytical Skills

• Learning

Administration

• Organization

Personal Attributes

• Integrity
• Positive Demeanor
• Dependability
• Stress Tolerance
• Adaptability/Flexibility
• Presentation

Communications

• Listening
• Communication
• English Language Proficiency
• Applied Reading

Interpersonal Skills

• Diversity Relations
• Teamwork
• Interpersonal Skills

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture